{"id":414,"date":"2023-04-12T12:04:04","date_gmt":"2023-04-12T11:04:04","guid":{"rendered":"https:\/\/chicltd.wordpress.connectablesw.co.uk\/?page_id=414"},"modified":"2025-08-05T16:38:31","modified_gmt":"2025-08-05T15:38:31","slug":"managed-service","status":"publish","type":"page","link":"https:\/\/www.chicltd.co.uk\/about\/managed-service\/","title":{"rendered":"Managed Service"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Managed service<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Procurement with a difference, providing ongoing member support and advice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CHIC\u2019s senior leadership and membership services teams are asset managers first, not just procurement specialists.<\/p>

We support members to identify the best solution for their particular needs, then manage the contractor or supplier selection with them through to the award of contract. Unlike other consortia, CHIC then provides ongoing support services (as little or as much as is required) to ensure that the selected contract or service runs smoothly.<\/p>

Over the years, CHIC has expanded its geographic coverage and now has products and services that can be utilised by its members across all parts of the UK. Members requirements can differ based on geographical location; our regional Members Services Representative will work to understand their members local issues and requirements to propose the best solutions for them.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Helping our members bridge\nthe gap between strategic\nthinking and operational delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Membership is free<\/strong> and available to any public sector organisation or charity.<\/strong> Current members include housing associations, local authorities and members from the health and education sectors. Each member is supported by a regional member lead.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\tOur members<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Commercial Support
and Reporting<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CHIC maintains price catalogues for merchants and materials manufacturers, which are kept under constant review. We deliver competitive pricing for members, supported by the aggregated volumes of consortium purchasing. We report regularly to our members on pricing, savings achieved and options available to enhance efficiencies. Members appreciate this added value \u2013 our managed service helps to provide ongoing efficiencies once the procurement process has completed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Supply Chain
Partnering<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CHIC\u2019s relationships with its framework and DPS contractors, consultants and suppliers are as important as those with our members. We seek to work in partnership, so we can deliver the most competitive prices but without compromising overall value. CHIC aims to work collaboratively with the whole supply chain so together we can deliver the very best service for members.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Meet the Team<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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View our members in the North<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t

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View our members in Wales<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t

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View our members in the West<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t

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View our members in the South<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t

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View our members in London<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t

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View our members in the East<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/a>\n\n\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DIRECTOR MEMBER SERVICES<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stephen Sharman<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ssharman@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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MEMBER SERVICES MANAGER<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chloe Stead<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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cstead@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Development<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sarah Davey<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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sdavey@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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East<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Adrian Hussain<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ahussain@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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North<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Joanne Heyes<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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jheyes@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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West<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Amy Porter (Bickerton)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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abickerton@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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London<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jennine Kirkwood<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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jkirkwood@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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South<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chris Brockwell<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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cbrockwell@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Wales<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jackie Leonard<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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jleonard@chicltd.co.uk<\/a><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our services<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our comprehensive selection of services across asset management and development programmes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CHIC Order Management System (COMS)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A smart way to help manage your supply chains.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What our stakeholders say...<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe overall process was seamless, efficient, and we will happily utilise their services again in the event of another large-scale retender.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tThomas Coleman<\/span>Saxon Weald<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tStonewater has been a member of CHIC for many years and has always received a service that is delivered with honesty and integrity by a team of professionals that understand our business and requirements. Awards of contracts are facilitated swiftly, guiding us through the process of award and mobilisation with dedicated procurement support.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tLeon Storer<\/span>Assistant Director of Homes at Capital Investment<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tAlthough I thought the whole procurement process would be daunting, it was the opposite. It was a pleasant experience thanks to Vicki and the whole team working behind the scenes.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tAnonymous<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tCHIC supported at all points throughout the process and made life much easier, especially helping to ease the administration and technical burdens. Ultimately, we have awarded and started trading with many local and regional contractors delivering vital works to our customers and within our communities.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tRichard Orders<\/span>Senior Category Manager at Platform Housing<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tCHIC has helped us to think more commercially about how we deliver our services, particularly with planned works. Following our work with CHIC, which is ongoing, we now firmly understand our planned works costs at a granular materials and labour level \u2013 CHIC provides the platform for this heightened and essential level of understanding.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tNeil Cox<\/span>Director of Asset Management at Accent Group<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t
\n\t\t\t\t\t\tThe expertise we have received from CHIC has been invaluable in gathering a team of experts that are equipped to carry our scheme through to completion with no upfront tender process. Having a scheme that can be relocated with little fuss means we have flexibility for regeneration.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tKate Beckers<\/span>Rooftop Housing<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThere is also a culture within CHIC of support and a can-do-will-do attitude. Communication is excellent, and they are always on hand to provide support where necessary.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tNigel Chapman<\/span>Business Development Manager at CLC Contractors<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tCHIC has been instrumental in supporting a wide range of our Housing & Health and Safety procurements, providing excellent attention to detail and on-hand support to help us meet urgent deadlines.\n\nTheir robust framework and DPS solutions, which allow for direct awards and mini competitions, are openly available to us as a public sector authority, offering favourable fees and ensuring smooth procurement processes.\n\nThe support provided by their Member Services, Technical and Supply Chain teams has been invaluable in assisting us to deliver works and services as part of our asset management strategy.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tWestminster<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Managed service Procurement with a difference, providing ongoing member support and advice. CHIC\u2019s senior leadership and membership services teams are asset managers first, not just procurement specialists. We support members to identify the best solution for their particular needs, then manage the contractor or supplier selection with them through to the award of contract. Unlike […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"page_categories":[],"service_tag":[],"class_list":["post-414","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nManaged Service - Communities & Housing Investment Consortium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chicltd.co.uk\/about\/managed-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managed Service - Communities & Housing Investment Consortium\" \/>\n<meta property=\"og:description\" content=\"Managed service Procurement with a difference, providing ongoing member support and advice. 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